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  • Trusted Professionals

Our CSRs Aren't an Expense. They're Revenue Producers.

As a small home service business owner operating at $0–5M, is your team experiencing growth while still struggling with the headaches of office staffing?
Making money is important, your time is valuable, and choosing the right partner can make all the difference. Let us increase your revenue through proven practices, gained from years of experience as successful business owners and coaches. We have impacted more than 160 Million dollars of revenue with our clients and we want to increase your Profit margins too through our Service Titan customized operational efficiency.
Schedule your 1-on-1 consultation today to discover a better way to run your back office.
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$7-10k

Savings Per Hire

100%

US Citizens

Pre-Trained

Staff Ready
  • Real People, Real Results

Proven & Successful Support Options

We get it, we’ve experienced the headache too! You often find yourself pulled back into the grind to plug these holes, staying awake at night, feeling stressed, drained, chained to your office…. In fact, when was the last time you were able to fully disconnect from your business or take a vacation?

We at SVP Office Intuition provide several proven and successful options to support your team with recruiting and retention of the RIGHT people.

Staffing Issues We Solve:
  • Employees that don't get their jobs done on time
  • Team members feeling overwhelmed and overburdened
  • Staff quitting just as soon as you finish training them
  • Critical mistakes that cost you money
  • Hiring Option 1

We Hire You Train

Recruitment services for every role
Perfect For You If:
This is a good option for those who don’t have time or don’t know how to find the right people, but want to keep the training in their own hands.
Roles We Recruit:
  • Service Professionals
  • Customer Service Representatives
  • Office Admin Roles
  • And More
  • Proven track record for attracting the right talent
  • Over ten years in the service industry as owners
  • Weekly interview and recruitment of staff
  • Know how to attract candidates with the right skill-set
  • Serve small locally owned service-industry businesses across the United States
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Why This Works
Having been in the service industry as an owner for over ten years, and having run SVP for over five years, we have a proven track record for attracting the right talent where you need it.
  • Hiring Option 2

We Hire We Train

This is a great option to offload the whole recruitment and hiring process, PLUS offload basic training
What We Provide:
  • Find the right person for your team
  • Prepare them to operate with training in office Best Practices
  • They become Certified as a Service Titan or HCP user BEFORE they come to you
  • Ready for your specific customized training needs
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Massive Savings:
$7-10k
Value saved per employee
  • Eliminates doubling your role to train
  • No lost time on basic training
  • Gets the initial "fluff" out of the way
  • They start taking calls immediately
Why Choose Our Staffing?
We provide customizable, Done-For-You Staffing, with all pre-certified US employees, trained to our GOLD Standard of Excellence, to elevate your game and free up your time. We integrate well with on-site office staff and your own current employees, or many grow their company remotely with SVP and save on overhead!
CSR OPTIONS
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DISPATCHER OPTIONS
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OFFICE ADMIN OPTIONS
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  • CSR Option 1

Enhanced CSR Support

Budget-Friendly Daytime Staffing
Perfect For:
  • Shops with 1-2 trucks
  • Companies seeking CSRs and wanting to grow
  • Anticipate 500 inbounds or less per month
  • Shops needing support coverage
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Most Budget-Friendly!
Start Up Budget-Friendly!
Fraction of a FT CSR cost with 40 hours of coverage

We are your remote office support booking your calls, collecting down payments and keeping your customers happy while you focus on growing the company.

This is NOT an answering service

This is a shared CSR to keep your costs down while providing excellent service during start up!

Included with Your Customer Service Representative:
  • Pre-trained and SVP certified professional staff, who integrate with your team
  • Effective handling of all hiring, training, and maintaining of critical office team members -so you never have to pick up the phone yourself again
  • Cross-trained back up staffing, to cover when your CSR needs to take time off or leaves. You won’t be left holding down the fort alone again
  • Expertise of decades of Business expertise and Business practices made by owners for owners
  • Every SVP CSR passes through weeks of rigorous training and support PRIOR to ever answering calls for you!
All SVP team members have also completed Service Titan Comprehensive CSR Certification
Also To Expect:
  • Coverage on sick days, vacation (no down time with us!)
  • Service Titan - Comprehensive CSR Certification
  • Every CSR passes through weeks of rigorous training and support PRIOR to ever answering calls for you!
  • CSR Option 2

Dedicated Staff: CSR, Office Admin, Dispatcher

Full-Service Dedicated to your Company!
Fully Dedicated Means Premier Service!
Is your office larger, with other employees serving your customers? Are you ready to grow, but not enough space, or want to have a pre-trained and Service Titan Certified CSR without the costs of the rest of the office? Get all the amazing support and savings by hiring your CSR through us!
Perfect For:
This option is great for shops who may need another CSR, Office Manager, or Dispatcher, and who want flexibility and customizability without the constant turnover training lost time and $.
Volume Capacity: The Dedicated CSR can cover the volume of approximately 4-5 trucks. If you book 2-4 calls per day per tech, and experience a volume of 500-1250 calls per CSR, this is a good fit for you.
Your Dedicated CSR is:
  • Pre-Trained and Certified before being eligible to serve you as a Dedicated CSR (a $7-10k value!)
  • Flexible and able to take our best-practices and training to increase your office efficiency
  • Able to perform additional duties from our Other Services that are separate from our pooled and Enhanced CSR options
Our Guarantee:
Should life circumstances make your DEDICATED CSR/Dispatcher not work out during the contract, SVP will supply a Dedicated Dispatcher of commensurate level, and provide training, so you’re getting like-for-like and not going back to the beginning again and ensure minimal impact on your business, and most importantly, your time!
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Why Choose Our Staffing?
We provide customizable, Done-For-You Staffing, with all pre-certified US employees, trained to our GOLD Standard of Excellence, to elevate your game and free up your time. We integrate well with on-site office staff and your own current employees, or many grow their company remotely with SVP and save on overhead!
  • Professional Service

Professional DEDICATED Dispatcher

Trust SVP to supply your Dedicated Dispatcher needs!
Perfect For:
Shops that boast a high volume of calls, with 4+ trucks on the road (and any helpers/apprentices), and is especially recommended as the best option to supplement staff in the office (Office Manager and other CSRs).
Your Dedicated Dispatcher is:
  • Pre-trained and experienced as a CSR
  • Service Titan Certified
  • Experienced with Dispatcher duties
  • Dispatch Model trained: Board Monitoring & Analysis for schedule conflicts & route optimization
  • The Schedule-Keeper: Holding schedule timeslots as needed, moving jobs, and filling holes
  • Able to place leads on the board in an optimized route, saving labor and increasing time to earn money
  • A successful team player who can work well with CSRs, Techs, and owners
  • Ready to capture overflow calls when needed
Our Guarantee: Should life circumstances make your Dedicated Dispatcher not work out during the contract, SVP will supply a Dedicated Dispatcher of commensurate level, and provide training, so you’re getting like-for-like and not going back to the beginning again. This ensures minimal impact on your business, and most importantly, your time!
Why Dispatchers Matter
The Dispatcher is an integral role in any service industry company. They take over where the CSR leaves off, while often stepping in when needed to answer overflow calls. Therefore, they must be skilled two-fold in order to know their job well.
Dispatchers can make or break your business.
They must be a puzzle-solver, seeing the “big picture” beyond the day, adapting effectively to an ever changing board…and then successfully do it all over again when their perfect puzzle falls apart!
To build and rebuild the schedule, holding it all together, they must be an “engineering” master. It takes skills beyond a CSR to make a great dispatcher!
Get a free quote
  • Office Management

The Dedicated Office ADMIN

An Office Admin is an integral member of the team, lightening the owner’s load by taking on higher-level duties in the office. They frequently work directly with the owner on tasks, as well as overseeing technicians and office staff.
It is imperative to find the right individual who is not only well organized, calming, and professional, but also someone who knows how to create and implement procedures with your team to keep the ship moving forward in one unified direction.
That is where SVP Office Intuition comes in to support you.
svp-office-intuition-servicetitan-consultant-sitting-in-front-of-computer-desk-while-wearing-headset
Our Dedicated Office Admins for hire:
Your Office Admins are:
  • Dedicated Office Admins, or a Hybrid CSR/Office Admins (transitional roles as you are growing)
  • Service Titan Certified
  • Armed with operational protocol and best-practices
  • Trained in office care-taking while working remotely
  • Equipped with deeper knowledge of Service Titan back office systems
  • Flexible and able to be customized to suit the needs of your office
  • Come with experience, ready to help your office succeed and grow!
Our Guarantee: Should life circumstances make your DEDICATED DISPATCHER not work out during the contract, SVP will supply a Dedicated Dispatcher of commensurate level, and provide training, so you’re getting like-for-like and not going back to the beginning again and ensure minimal impact on your business, and most importantly, your time!
Dedicated Office Admins can take on diverse responsibilities, such as:
  • Pulling Permits/Calling inspections
  • Job review & Batch/Exporting of jobs
  • Applying/reversal of job payments
  • Use of the Customer/Location pages
  • Assisting with special contract jobs
  • Perform regular office duties to free you up
  • Assist with collection of outstanding Accounts Receivable invoice balances
  • Leading Safety trainings at meetings
  • Participating in weekly team meetings to bring up office concerns/announcements
  • And More!
Get a free quote
  • Professional Services

Benefits Of Our Staffing Options

1
Direct lead chase
Jumping on new leads with emails, texts, and calls to meet the customers where they are at.
2
After-Hours Follow-Up
Review and reach out to your customer requests from after-hours, so no potential leads slip through the cracks.
3
Extension of Your Office
As an extension of your office and part of your team, there is no one who can do a better job since we know your systems and are a part of your team!
Why We're Different:
  • Because we are a true extension of your office, we have the ability to track every lead in Service Titan so you can see the results
  • Notes are kept meticulously in Service Titan for you to make educated decisions on which campaigns to spend your marketing money
  • Our services are designed to save you money, and your success is our success!
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  • Start Today

Build Stronger Teams With Strategic Operations

Partner with our operations experts to streamline your systems, strengthen your team, and accelerate sustainable business growth with confidence.
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