Customer Service Training » SVP Office Intuition

Create a culture of learning in your company, giving as much attention to your office customer service team as you do to your field team!

25+

Years Experience

Virtual

& In-Person

Certified

Coaches

Customer Service Training - Best-Practices

Your OFFICE is the bedrock and foundation of your business

Every service industry requires good people answering the phones, working one-on-one with your customers, and booking calls to keep your field trucks running. A good Customer Service Representative is essential: this is the element that can propel you toward success, or break your company.

How do you create great customer service?

Through defined, streamlined, and efficient Best-Practices and SOPs (Standard Operations Procedures).

CSR Best-Practices Training Includes:

The team at SVP Office Intuition will help your staff create a written set of Customer Service procedural operations
Instruction on how to embed your SOPs into your CRM system, so it's visibly present at every call!!!
Focus on call scripts, overcoming objections, teaching "ruiners"
Answers to your questions, to ensure that each individual employee walks away with a path forward

Benefits

Improving the individual skills of your employees
Creating consistency of operation across your office team
Boosting your team's self-confidence in booking each and every call
Builds community and increased teamwork
Lower employee turnover rates
Increase to your revenue and bottom line

VIRTUAL & IN-PERSON TRAINING AVAILABLE

Choose the format that works best for your team – we offer both virtual and in-person training options.

IGNITE Boot Camp

Customer Service – Best-Practices Training

“Ignite” your office with enthusiasm, energy, and skills!

Are you looking for a Service Titan best-practices course designed for small business owners? Look no further! This course, CREATED, DESIGNED & TAUGHT by SVP’s successful small-business owner, was created to teach owners the skills needed to not only operate but manage their company through Service Titan, but also know how to maneuver through the software and oversee operations, to create a team that performs at max efficiency, while helping the company to grow.

With over 20 years of teaching experience, as a multi-business owner and entrepreneur, and as a Service Titan Certified Coach Provider, Stacey Pelster comes with a wealth of experience and a passion for helping other small business owners achieve their goals, and grow in their knowledge of Service Titan! You will often find her leading this course, along with our other Certified trainers!

At IGNITE Boot Camp for Customer Service employees, SVP Office Intuition will take your Customer Service staff and “light up” their knowledge, passion, core strengths for their role, while focusing on increasing skills and having some fun in the process!

This 2-Day in-depth training will focus on each employee, the importance of their role as a CSR within their company, and the details that make up the bedrock of their position.

Training Curriculum:

With a mixture of learning & fun, IGNITE Boot Camp participants will:

Build their knowledge of CSR best-practices and Standard Operating Procedures (SOPs)
Learn various techniques to optimize your software to include those SOPs so that they are always front-and-center
Fire-Up their knowledge with individual and group training on various types of calls (price objections, customer complaints, reschedules, landlord/tenant calls, etc.)
Create & train toward call scripts - if your company has a call script, you'll work toward that. If not, you will go home with one!
Improve vocal tonation & inflection, which impacts every call!
Role-Play, Role-Play, Role-Play!
Receive an IGNITE Boot Camp T-Shirt!

This intense 2-Day IGNITE Boot Camp training takes our Customer Service Training and fans up the intensity, adds fuel to the fire, and puts a light under your CSR! An improved and more efficient office is guaranteed to improve your bottom line!

Attend IGNITE Boot Camp

CSR ProCare - Subscription

The Reality:

Let’s face the facts: As owners, we place a lot on our plates. Once we have office staff, we then place a lot on their plate. So very often, a CSR is hired, and within a week they start answering calls. After that, realistically the owner or OM only screens 1 out of every 1000 calls on average!

We trust them with one of the biggest roles in our company – the care and booking of our customers – yet realistically we have very little time to review and evaluate their calls, nor give them consistent quarterly ongoing training with annual boost trainings so that they can improve their booking rates, which increases your bottom line!

WE CAN CHANGE ALL THAT FOR YOU!

Leave the screening evaluations and review to us! Prior to starting as a ProCare Subscribed CSR, we will perform a Quality Evaluation on each CSR to establish a baseline. From there, we will give a Report Card with the Excels/Proficient/Needs-Improvement results!

CSR Call Quality Control Screening

CSR ProCare Annual Subscription

What is included:

PLUS, every OWNER receives:

*For your first two enrolled CSRs. $65/ea addtl.

**Virtual Trainings offered are not the Brush-Up Videos that are part of the ProCare Subscription, but are courses that you can enroll in.

** Quality Evaluation of each participant is required prior to CSR entering Subscription plan

Customer Service Training & Boot Camps

25+