Provide comprehensive office solutions that empower service industry businesses to thrive
25+ years combined experience in service industry management and training
Real people delivering real results through proven strategies and personalized support
With over 25 years of experience in the service industry, SVP Office Intuition was created by owners who have multi-business experience
Whether you have a small team or are looking to expand, we offer tailored plans and pre-trained, certified staff that can save your business thousands of dollars
Our mission goes beyond just business tasks; we aim to fulfill all the needs of running an efficient office so client-owners can focus on growing their companies and enjoying the important things in life
Owner, President of Operations
As a Pacific Northwestern raised daughter of a single mom who worked several jobs to support their family, Janice grew up seeing her mom struggle to make ends meet with not enough time at the end of each day. This experience drives her passion for helping others to live their best life and be as successful as they can be as efficiently as possible. Ambitious at a young age, she began working at age 13 where she met her first mentor, Valerie Cavanaugh. Janice began a lifelong pursuit of a career in leadership at Val’s inspiration to measure her success as a true leader “not by how well things run when a boss is present, rather by how well things run when the boss is absent.” Nurturing a family culture among her employees, she achieved recognition of both the “Highest Employee Retention” and “Highest Job Satisfaction” rates in the region and was promoted to manager by age 19. Janice is a lifelong learner with multiple college degrees, Sales achievements, along with running successful businesses in both the service industry and construction. In 2020 Janice left her nursing pursuits to invest in Stacey’s vision and became the National Operations Manager. Starting as an employee, then partner and now Full Owner, she has combined years of experience to create a culture of leadership and growth. Her greatest passion is her love of Jesus, her family and affecting change on anyone she is blessed to impact.
Founder of SVP
Stacey Pelster – Founder of SVP- “Mrs. Electric,”Stacey started SVP after she and her husband Ben embarked on a joint venture of opening their own Mr Electric in 2015. She has a Master in education as well currently completing her Masters in executive leadership. As a successful entrepreneur Stacey knows the importance of solid best practices, positive culture and in depth training to keep the team running cohesively. Her vision was to help free up time for fellow business owners to allow them the freedom to focus on growing their business, attaining their dreams and enjoying life and so created solutions in SVP Office Intuition.Since its inception in 2020, SVP has helped hundreds of business owners across multiple brands to streamline operations and optimize their processes. In her newly found free time Stacey and Ben enjoy spending time with their 10 kids. Stacey is passionate about volunteering and involved with coordinating several community events, playing music at church, and running her own community garden coop on their farm.
Benjamin Pelster – Mr. Electric Owner/Master Electrician– Partner and supportive husband, “Mr. Electric”, Benjamin Pelster – Ben has been an electrician since he graduated high school. His desire to dream bigger and be his own boss, led him to start his own Mr. Electric in 2015 with Stacey. While starting up his new business venture, Ben still invested in his local IBEW. Ben has shown true leadership through his performance as a Master Electrician, Salesman, volunteer at the IBE, Business owner and father. He enjoys time with his wife and 10 children most of all.
People Development & Operations Director
Amanda has been a valued leader of the SVP family since 2022, where she develops training initiatives, supports team growth, and fosters a collaborative culture that allows both internal staff and client teams to perform at their best. Known for her empathy, strong communication skills, and approachable leadership style, she is passionate about creating environments where people feel empowered to grow. Her creative insights strengthen operational processes, while her attention to detail and ability to develop others are reflected in every project she supports. As one of eight siblings, Amanda developed a strong sense of responsibility and patience early in life—qualities that continue to shape her leadership philosophy. She holds a bachelor’s degree in Vocal Performance and brings over a decade of leadership and professional experience. Outside of work, Amanda enjoys spending time with her husband of nine years, gardening, connecting with her siblings, and relaxing at home with her cat, Yoshi.
SENIOR CSR/ FOLLOWUP TEAM COORDINATOR
I consider myself someone who likes to solve problems and improve the lives of those around me. That is part of why being a part of the SVP family since 2020 has been such a great fit for me. I love the culture of excellent customer service. Outside of working hours I dedicate myself to my family and community service work focused on improving lives via bible education. Growing up in Texas I saw an opportunity to support the latino community in my charity work. I made it my goal to learn Spanish and am now fluent in the language. I’m also a lover of sports, movies, video games and having a good time with those closest to me.
CUSTOMER SERVICE REPRESENTATIVE
I have worked in the customer service field for 10+ years since I was 19 and I have also
worked in the teaching field online by helping students from different countries learn the English language. I was born in Las Vegas, NV and lived there until I was 12. From there, I lived in a few different cities in Texas with the city of Fort Worth being my absolute favorite place to live. When I turned 24, I met the love of my life who at the time was living in Cuba. After many obstacles, we finally married the next year in 2019 in the city of Cuenca, Ecuador.
I have been part of SVP since 2022. Out of all my work experiences, working with SVP
has been the absolute best one yet. No other company has ever come close to the care given and sincerity shown by the people of SVP. The ability to work online has been an absolute life changer and this job has allowed me to provide for my family in more ways than one. To my SVP family, I hope for many more years to come where I get to work with the best people on this planet.
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
HR and Business Operations Administrator
Karla Gibbs brings more than 25 years of corporate accounting experience and is known for her precision, integrity, and ability to translate complex financial data into clear, actionable insights. Throughout her career, she has overseen large-scale financial operations and served as a trusted liaison between internal teams and external auditors. Beyond her technical expertise, Karla brings invaluable insights and a talent for developing creative, solution-focused proposals that improve processes, strengthen operations, and build strong working relationships across teams. Based in Houston, Texas, Karla enjoys spending time with her family and embracing her favorite role as a proud grandmother. When she’s not with her grandkids, you may find her unwinding with a little reality television.
Dedicated Tier 2 CSR
Throughout my time at SVP, I have experienced significant professional and personal growth. The training, tools, and resources provided have enabled me to build confidence in my daily responsibilities and make informed decisions that positively impact both my team and the account I support.
Certified CSR / Dispatcher
Customer Service Representative
Hi, I’m Laura – a Customer Service Representative at SVP Office Intuition since 2024 providing customers with the best experience imaginable, all while continuing to work alongside companies to help their business grow to remarkable heights. On the personal side of life, my days revolve around my two children that pretty much keep me on my toes day to day. When I am not catering to my children, I’m always ready for a new adventure out in nature, along with the love to paint and restore antique furniture.
Dispatcher & CSR Onboarding Specialist
Customer Service Representative
Office Manager
Customer Service Representative
I have been with SVP as a CSR since 2025, I bring about 20 years of previous customer service experience. Born and raised in Tennessee, I enjoy helping customers and creating positive experiences through communication and problem-solving. My favorite part of working at SVP is the supportive team environment. Everyone is encouraging, uplifting and works together to help one another succeed and grow. In my free time, I enjoy spending time with my family, being outdoors, doing crafts and art projects such as small-scale barn quilts and growing in my faith and love for Jesus.
Customer Service Representative
Customer Service Representative
Office Manager
Brian Pettersen has been part of the SVP family since 2023 and is now working as Office Manager across the Mr. Electric of Hillsboro and Northwest Arkansas territories. He holds a BBA in Finance and an MS in Foresight from the University of Houston, an unusual pairing that shows up in how he thinks — equal parts practical and always a step ahead. Brian has been blind since birth, and instead of treating it as a limitation, he’s spent his career quietly proving what’s possible when you lead with what you’re capable of rather than what you’re not — ask anyone who’s worked alongside him and they’ll tell you it shapes how he shows up for people.
Founders
Founders
CO-OWNER, COO & DIRECTOR OF OPERATIONS
CO-OWNER, COO & DIRECTOR OF OPERATIONS
LEAD TRAINING COORDINATOR
LEAD TRAINING COORDINATOR
SENIOR CSR/ FOLLOWUP TEAM COORDINATOR
SENIOR CSR/ FOLLOWUP TEAM COORDINATOR
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
